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2010 November — Trapper Sherwood

Is This Really Five Star Customer Service

When you think of “5 Star Customer Service” What is it that you think of?

Let your mind wander for a second and think about this.

Is 5 Star service to you having a nice, neat piece of chocolate left on your pillow once a turn down service has been completed for the night?

Or perhaps it is being driven around by a courtesy driver as your vehicle is having routine service done to it.

Or maybe 5 Star customer service to you is a company just doing what they say they are going to do.

I could get real cynical here, but I won’t. (Clenching jaw and gritting teeth here.)

Here’s my point.

Recently I purchased a brand new microphone from a big and reputable online company. My gripe is not with them by the way.

Because my order contained numerous components I fully expected it to be shipped from the various suppliers used by this big box site.

Order was made, (Heck of a price on this top quality microphone by the way), order was paid, and notice of items being shipped received via email.

Cool.

I was actually amazed how quick all the components arrived.

When my last piece of my order arrived I excitedly put everything together to test it out.

No go.

This is where my question of 5 Star Customer Service comes in.

After trying every avenue I could think of to get this equipment to work, I called tech support.

We (tech support & I) diagnosed the problem, and (After further review) it was determined the wrong microphone was shipped. (In my defense I did order the correct one, wrong one shipped. I ordered a dynamic mic, a condenser mic was shipped.)

Ok, no worries I thought, I tried to get a hold of the company out of Miami that shipped it to me. (By the way this is the company that states “We deliver 5 Star Customer Service.) Keep that in mind.

Phone call made, no answer, left voice mail. No reply.

Email address sent through the big box site & reply received about a day or so later.

All is good i thought, they apologized for the shipping error, and as soon as they received the mic I was sent by mistake, they would ship the correct one, and an extra xlr cord because of their mistake.

I’m telling you I thought that was really cool!

I shipped the mic back to them, and i received notification that the new one was on it’s way! I had the FedEx number to track it.

That was November 19th 2010. As I write this it is November 30th 2010.

I don’t usually write inflammatory posts but I have to tell you I am pissed!

To make matters worse I called FedEx to track it because when I looked online the tracking was very vague. 3 days in Orlando, 5 days in Memphis, what the heck!?

Anyways, the very nice lady at FedEx explained that it looked liked they used some type of 3rd party carrier that FedEx offers and it should arrive sometime this week.

Now, I’m going to ask you. Is this “5 Star Customer Service” in your eyes?

Even if they sent it by regular USPS it would have been here by now!

Where is the 5 Star Customer Service?

I’m not feeling it!

And an email sent to them has not been replied to yet.

So, while I sit and wait like a kid at Christmas waiting to see what is under the tree all wrapped up, I’ve had time to think of this and reflect about it with my own business.

You should too.

Are we really giving our customers the best service when they need it? (Returning emails in an appropriate time & voice mails come to mind right off the bat.)

Are we delivering on our promises to them?

You can bet my eyes have been opened just a bit more and I will be doing my Damnest that my customers get 5 Star Customer Service, and not just lip action.

Thanks for reading and letting me vent.

Sincerely,

Thomas “Trapper” Sherwood; CMH

An Important Question For You

Do you ever wonder why *some people* seem to have so much wealth and success in their lives, while so many others struggle, suffer and never seem to “get rich” no matter how hard they try?

Honestly, it’s something that’s bothered me for years.

Personally, I’ve always been astonished and confused by how you can take two people who seem *so* similar in so many ways . . . wake them up to the power of manifesting and the Law of Attraction and, a few months or a year
later, have fantastically different results . . .

… one of them having skyrocketed to wealth, power and success while the other seems to have made no progress at all.

[Then I watched this new video by John Assaraf, and suddenly everything made sense . . .]
http://www.mindmovies.com/johnassaraf/innergame.php?16521

You probably already know about John from his amazing work in “The Secret,” his appearances on Ellen, Larry King, Oprah and hundreds of television shows around the world . . .

John is one of the biggest experts on the Law of Attraction in the world and has changed the lives of millions of people.

What you probably don’t know is that John has spent the last year hard at work researching the “mental side” of money.

See, for his entire adult life (and especially since he transformed himself from a street kid to a multi-millionaire business success)…

…John has been deeply interested in NEUROSCIENCE, the inner workings of the mind and how the “programming” of the mind affects everything from how you feel when you wake up in the morning to how successful you are in your love life to how much money you ALLOW YOURSELF to make . . .

And what John discovered during his intensive research is that . . .

[If you’re not “Rich Yet” it’s not your fault . . .]
http://www.mindmovies.com/johnassaraf/innergame.php?16521

Did you just get a little chill down your spine?I know I did when I first heard John’s research.

Because what John revealed to me (and what you’re going to learn in his groundbreaking new video) is that you can not CONSCIOUSLY choose to attract wealth and success or “get rich.”

In fact, what John discovered is that for MANY people, consciously “choosing” to get wealthy and successful can actually hold you back . . .

Why?

Well, it helps if you think of your mind as a computer.

We all know that computers can only do what they’re PROGRAMMED for . . . you run a piece of software on your computer and it does EXACTLY that it’s programmed to do.

The only way to change what the computer does is to go in and rewrite the software or to install a completely new program.

What John discovered is that so many of us are walking around with “Bad Software” embedded deep in our subconscious minds.

“Software” that basically forces us to under perform, to be “poor” in some cases or to hit a “ceiling of success” that we just can’t seem to break past no matter what we do.

It’s not your fault that you can’t get the success and wealth you want and deserve…

..It’s just that your “Software” (which was “programmed” into your mind a long time ago, probably when you were a kid) is just out of date.)

[But Now It’s Time To “Upgrade Your Software” And Become A Wealthier, More Successful You]
http://www.mindmovies.com/johnassaraf/innergame.php?16521

Here’s what this all about . . .

John has just released an astonishing new video where he reveals the amazing research he’s been doing on the “Inner Game Of Money and Success” . . .

And teaches you how to “reprogram” your subconscious to almost automatically seek out and create amazing levels of wealth and success in your life.

In fact, John’s research (and the people who he’s shared this information with so far) has shown that just by making this TINY change in your mind you can easily . . .

[Double Or Even TRIPLE Your Income In The Next Year…]
http://www.mindmovies.com/johnassaraf/innergame.php?16521

In this short video John reveals . . .

* The myth of being “Money Smart” . . .why IQ has NOTHING to do
with your ability to create wealth and success in your life and
why “Being too smart” can actually hold you back and FORCE you
to struggle far more than you have to.

* How your “internal software” got corrupted in the first
place… and how to reprogram the core “Money ideas” you
have deep in your mind to make attracting TRUE wealth
and success as simple and natural for you as breathing is now.

* The “Formula” your subconscious mind uses to decide
how much wealth you “should” have . . . how you got “stuck” at
a certain level of success far below your potential and how to
instantly “raise the bar” deep in your mind to free you to finally
attract the life you want.

And so much more than I have room to talk about here.

This video is only going to be available for a few short days, so as your friend I encourage you to drop whatever it is you’re doing right now, watch it and take notes.

And be sure to let me know how you were impacted by what John has to say.

http://www.mindmovies.com/johnassaraf/innergame.php?16521

To your wealth, happiness and success.

Trap

P.S. You may get somewhat angry at first watching this video as you realize how your subconscious has held you back for so long.

That’s totally understandable. But you should also feel an amazing level of freedom as you realize how much easier it’s going to be to get the wealth and success you’ve wanted for so long from now on.

Watch the video. It’s the most important thing you can do for yourself today.

http://www.mindmovies.com/johnassaraf/innergame.php?16521

A Life Safety Reminder For You

I wanted to share with you a quick life safety reminder with you.

As DST (Daylight Savings Time) approaches Sunday Morning November 7th please take a moment and change the batteries in the smoke alarm in your home.

This has been a long standing tradition that many folks in the United States do every fall and every spring.

This simple tip of installing fresh batteries in your smoke alarm may help save the lives of your loved ones should the smoke alarm in your home ever have to be activated. (We pray not.)

Please feel free to forward this post to your friends as a reminder for them also.

(You can also share it on Facebook & Twitter as well) Thanks!

Thanks for reading.

Sincerely,

Thomas “Trapper” Sherwood; CMH
Certified Master Hypnotist

PS…Remember, If you notice the time change affecting your sleep, and if you want a good night’s sleep without having to take any pills or drugs, we suggest the all natural sleep audio tracks of http://www.sleepsecretaudio.com